[HCM] Trung Tâm ILA Tuyển Dụng Programme Advisor Tháng 11/2017

Thế kỷ 21 chứng kiến sự toàn cầu hoá và phát triển vượt bậc của công nghệ, đòi hỏi các bạn trẻ sự tự tin, khả năng thích ứng để hội nhập và thành công. Tại ILA, chúng tôi giúp học viên không chỉ giỏi tiếng Anh mà còn nâng cao 6 kỹ năng thiết yếu cho nghề nghiệp trong thế giới hiện đại ngày nay gồm: Communication - Kỹ năng giao tiếp, Collaboration - Kỹ năng hợp tác, Creativity - Khả năng sáng tạo, Critical thinking - Tư duy phản biện, Digital literacy - Kiến thức công nghệ, Self-reflection - Khả năng tự hoàn thiện bản thân.

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- Job Title: Programme Advisor

- Department: Front Office

- Reports To: Front Office Manager / Front Office Supervisor

- Direct Subordinates

Job Purpose

- Handling programmes consultation, sales and customer care activities

- Working Relationships

- Coordinate and support relevant departments

- Internal

- ELT, FO, ADM, Academic, MRK, ACC

- External

- Customers and students

Responsibilities

- Handle student enrolment

- Sign up students for courses

- Arrange payment for courses

- Check the inquiries

- Arrange class transfers

- Arrange school fee refunds

- Arrange school fee savings

- Assign classes and level placement for students

- Follow up company and private class payments by bank transfer

- Handle programmes consultations and sales activities

- Introduce the company

- Clarify customers’ needs

- Give pre-consultations

- Get students’ information

- Arrange placement tests

- Deliver programmes / course consultations

- Handle customer care activities

- Handle customer complaints, customer requests

- Update and follow up Customer Complaint Resolution Records

- Update waiting lists

- Follow up booking lists

- Do the telesales

- Email to customers as requested

- Handle customer payment

- Receive customer payments

- Hand over cash balance to ACC/TTO

- Administration tasks

- Manage students’ documents

- Maket reports: Visit, New Sales, Summer Courses…

Performance KPIs

- Sales: 40%

- Waiting day: 30%

- Revenue: 15%

- Re-enrolment: 15%

Qualifications

- Good product knowledge

- Sales orientation

- College/University graduated is an advantage

- Sales experience, including in counselling, advising and customer service

Skills

- Good communication and persuasion skills

- Excellent interpersonal skills

- Team player, interacts well with people of all levels

- Strong sales and customer service focus

Language: Fluent in Vietnamese; English fluency is an advantage

Computer: Familiar with MS Office

Other requirements

- Age range: 21 to 30

- Well presented

- Enthusiastic, professional and well-organized

- Ability to work independently as well as in a team

- Available for shift working

- Ability to work under pressure

- Outgoing personality and self-motivated

Please send your CV to ngannngo@ilavietnam.edu.vn with the subject line: [ILA – 112017] Full Name – Position.

Note: We will only contact short-listed candidates